• Are your stainless steel products genuine 304 stainless steel? How to verify?

    Yes, we promise that all main components are made of high-quality food-grade 304/316 stainless steel, and we can provide material testing reports from authoritative institutions.

  • What grade of stainless steel do you use?

    Our stainless steel products are made of 304/316 stainless steel.

  • How to clean and maintain stainless steel products to keep them shiny?

    Daily Cleaning: Wipe with a soft, damp cloth dampened with neutral soapy water or dish soap, then rinse with clean water and dry with a soft cloth to avoid water stains. Removing Stubborn Stains/Limescale: Soak/apply with a mild acid solution or white vinegar before wiping, or use a specialized stainless steel cleaner. Never use steel wool, strong acid, or strong alkaline cleaners. Maintenance Tips: Follow the "wipe as needed" principle; keeping the surface dry is the best way to maintain its shine.

  • Do you provide installation services or guidance?

    We can provide installation instructions and videos, and you can also contact our customer service for technical support at any time.

  • How durable is the product? How many years can it be used?

    With proper installation and normal use and maintenance, the main structure of our stainless steel sanitary ware products can last for decades. Their durability far surpasses that of many other materials because stainless steel itself possesses high strength and stability.

  • What kind of after-sales service do you offer for your products?

    We have a professional after-sales service and engineering team to provide you with timely technical support and solutions.

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